Blog — The Supporter Experience Collective

The Supporter Experience Collective

How to create a great Supporter Experience in a world that won’t stop changing

How to create a great Supporter Experience in a world that won’t stop changing

Discover the three steps to creating a kick-ass vision for your supporter experience efforts.

Supporter Experience, Practical ToolsEleanor Gibson16 February 2020supporter experience, vision, co-creation, prioritie

The 10 Principles of a Great Supporter Experience

The 10 Principles of a Great Supporter Experience

Based on Matt Watkinson’s award winning book, we share the 10 principles of a great supporter experience.

Supporter ExperienceCraig Linton12 January 2020supporter experience, donor journeys, supporter journeys, Matt Watkinson, fundraising, charity

How might we...?

How might we...?

Lianne Howard-Dace18 November 2019

How we feel impacts on what we say. Including FREE culture worksheet

How we feel impacts on what we say. Including FREE culture worksheet

Emily Petty29 October 2019

Supporter Experience Stinky Fish: five barriers to improving supporter experience

Supporter Experience Stinky Fish: five barriers to improving supporter experience

Supporter ExperienceCraig Linton8 October 2019stinky fish, supporter experience, barriers, challenges

Resource: Stinky Fish instructions and printable

Resource: Stinky Fish instructions and printable

Lianne Howard-Dace2 October 2019

We need to go beyond ideas to solve the planet's biggest problems

We need to go beyond ideas to solve the planet's biggest problems

Lianne Howard-Dace19 September 2019

Wobbly pots and the growth mindset

Wobbly pots and the growth mindset

CultureEmily Petty2 September 2019fundraising, culture

Why supporter experience starts with team culture

Why supporter experience starts with team culture

CultureCraig Linton29 July 2019fundraising, culture, supporter experienceComment