Eleanor & Lianne both believe that the most effective and cost-efficient way for an organisation to develop new ideas that truly stick is to work alongside external partners like coaches, rather than entirely outsourcing the work. Here’s a recent conversation…
Read MoreWe’ve prepared eight activities and ideas you can use to help get the most out of the Supporter Experience IWITOT event. Of course, you can adapt these to any training and event you attend.
Read MoreWhat does buying a birthday card teach us about the supporter experience? Find out in our latest blog, which also contains information on two upcoming supporter experience events, as well as a link to a superb free new report.
Read MoreWe share the final two parts of our popular session at the 2020 Chartered Institute of Fundraising Convention.
Read MoreWe share the first two parts of our popular session at the 2020 Chartered Institute of Fundraising Convention.
Read MoreCollective member Emily shares some valuable lessons from her Leadership Reset Programme, about the power of focusing on being present, rather than trying to be perfect.
Read MoreWe share the first two parts of our popular session at the 2020 Chartered Institute of Fundraising Convention.
Read MoreWe share two examples of organisations making it easy for customers and supporters to leave feedback.
Read MoreThis week we’re sharing a short video to introduce you to the model we use to design awesome supporter experiences and how you can apply it to your work.
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